Let’s get you building.
Need help with Bupli World? Tell us what happened and we’ll help you find the next step.
Contact support
support@mobeera.aiInclude your iPhone or iPad model, iOS or iPadOS version, and what you were doing when the problem appeared. A screenshot can help. Please leave out passwords, payment card details and children’s personal information.
Purchases and collections
Open Collections in the app and choose Restore Purchases while signed in to the Apple Account used for the purchase. Permanent collections can be restored. Eligible collections support Family Sharing; Quick Build credits are not shared.
If a purchase is waiting for approval through Ask to Buy, it unlocks after Apple confirms approval. If something still looks wrong, contact us before buying it again.
Quick Build credits
An internet connection is needed to buy, recover and spend credits. If a purchase or build is interrupted, reconnect and reopen the app so it can recover the transaction. Tell us the pack and approximate purchase time if your balance still looks wrong.
Credits provide optional help placing pieces. They do not unlock a paid collection, and you can build by hand without spending credits. A restore or retry does not grant the Completed Bundle’s included credits a second time.
Saved builds
Your creations and progress are saved on your device. Game Center achievements do not sync your worlds or builds. If a save is missing or won’t open, contact us before deleting or reinstalling the app, because removing the app can remove its local saves.
Refunds
Apple handles App Store payments and refund decisions. You can request a refund from Apple. We can help investigate a delivery or credit-balance problem.
Privacy questions
Read our privacy policy, or email support@mobeera.ai about access, correction or deletion of information held by Mobeera.